I started my workday in Lumber. But, we were busy and they were short on the front end. That meant long lines up there and, consequently, a steady stream of customers headed my way. The first trouble I encountered was occasioned by our "loader". that's the guy whose job is to help customers load their stuff and to collect carts from all over the parking lot, bring them in, and "sanitize" them. If I had perfectly normal feet and legs, you still couldn't pay me enough to do his job. He's out in the sun in the summer, in the cold in the winter, and cruising for a hernia or back injury every time he has to help lift something heavy. He doesn't seem to like me much. He never responds whether it's me saying hello on my way in to work or me saying "Thanks" when he comes to help one of my customers.
In any case, I'd barely made it to Lumber when he rolled a cart with some plywood and lumber out of the store with a middle-aged couple in tow. They'd placed the order online, but needed his help to collect it and load it. Apparently, he rolled the cart outside and then told the gentleman he really didn't want to work today and besides he had other things to do. Then he walked away leaving them to load sheets of plywood themselves. The wife came back into the store and told me what was said and asked me if I could find someone to help load the plywood as it was too heavy for her to help her husband. I called and called and finally the loader returned and did what he should have done in the first place. Then the wife came back in and asked to talk to a manager. I, of course, apologized on behalf of the store and told her I'd never heard of him doing such a thing in the 4 years I'd worked there. I called up front and was told the Manager on Duty was running a register. By that time the lady had calmed down. I promised her faithfully I would let the store manager know what had happened. Oy! I made the call and reported it. I don't know where it went from there...........
Just a few minutes later I had a woman walk up and ask about having some wood cut. Well, first problem, I didn't have anyone to help her. I asked her exactly what she wanted cut and it was Lumber. We don't cut Lumber. We only cut plywood. This is because of the nature of the saw. It breaks down when used on 2 x 4s and such. I explained all this to her and told her employees were under instruction to follow this rule. Nevertheless, she asked me to call someone to the saw. I put out the call, hoping someone from another department or one of the managers would come to help. Apparently no one came. I am at the front of the store and the saw is by the rear wall so there is no way for me to monitor that. After a while she comes back up and now she is mad because they've been waiting and no one has come. She tells me she is not getting good customer service and she wants me to call a manager. At this point, we dredged up a couple of male managers and one came down to talk to these people. When she complained that there was no one to help her, he told her the employee scheduled this morning had called out sick. Then he told her again what I had told her, that we don't cut Lumber, just plywood. Except that he said "sheets of plywood". Finally that seemed to make a glimmer of light in her brain. Then he told me I failed to tell her "sheets of plywood" and that was the problem.........BUT, we only sell "sheets of plywood". We have no other kind of plywood in the store...............Anyway, they wandered away and after a while came back down to check out. Of course, I could not let my amusement show but they had found the world's smallest hand saw, more on the order of hacksaw size, and apparently intended to cut two inch thick boards with that. I'm thinking that might have been fun to watch................
All that kind of set the tone for the day for me. Because they were short-handed up front, I worked like a demon in Lumber, taking on the overflow. Though there was a chair nearby, I am sure I didn't sit in it for more than ten minutes during the 2.5 hours I was down there. After I went to break, they stuck me on the busiest register in the store. I was so tired at quitting time I was about to start drooling. I guess there is some advantage to those masks we have to wear--they hide the drool!